Galloways Print & Media Specialists: The First Users of Heidelberg Assistant

26 November 2019

Poynton-based Galloways is a well-established business which will celebrate its 150th anniversary in 2020, providing a high-end printing service across the North West and beyond. Built on traditional values and using cutting-edge technology, Galloways has always been at the forefront of innovation. The team constantly assesses the marketplace and regularly overhauls internal processes to ensure they continue to add value to their customers, and to facilitate future growth. With this in mind, Matt Galloway, a member of the sixth generation of the Galloway family to lead the company will be the first Heidelberg Assistant user in the UK.

“The Heidelberg Assistant is a key solution in the digital transformation process at Heidelberg. The innovative applications of this open digital platform offer our customers access to important performance data and introduce a new era of digital customer communication and collaboration,” says Ryan Miles, Managing Director of Heidelberg UK.

With the Heidelberg Assistant, you can access important performance indicators, service contracts and services, at any time, keeping a close eye on the availability and efficiency of your machines too. At the same time, the Heidelberg Assistant is your single-point access to different Heidelberg products and services: you can communicate conveniently online between products and transfer information for technical clarification, quickly and easily. You can access the Assistant very simply via your PC, tablet or smartphone.

The Heidelberg Assistant represents a major step forward for the industry, into the digital world. It enables far better analysis of press performance than simple service reports. A smart interactive communication platform, providing all the information about the print shop in a single location, the Assistant provides meaningful information on status and performance as well as a transparency that assists in the process of decision-making. The Heidelberg Assistant offers access to big data performance analyses, which can help create further potential to boost productivity.

The Heidelberg Assistant is available free of charge to all Heidelberg customers.

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