Customers who purchase an Epic III supervisory extrusion process control system from Davis-Standard in 2009 will have access to remote diagnostics and trouble-shooting through a secure Internet connection.
The REACT (Remote Access Technology) system, standard on all new Epic III systems, will enable Davis-Standard process engineers and technicians to support customers worldwide in real-time without a service call. The service team will be able to view process conditions at a customer’s plant during a production run remotely and immediately - without the need to stop the line.
“This gives customers the option of receiving high speed trouble-shooting and diagnostics via a secure Internet connection,” confirms Jerry Warren, VP of Davis-Standard’s aftermarket group. “It is the fastest and most effective way we can help customers solve potential problems before they result in downtime or lost production.”
The troubleshooting and assistance service will be provided on a subscription basis, with the first year included in the initial price of the new system. Subsequent years’ subscriptions are offered under service plans of different lengths.
Modifications and upgrades to Epic III systems supplied with REACT are not part of the service plan, but may be offered at additional fees, if applicable.
REACT is not available as an upgrade for existing Epic III systems due to PLC licensing agreements.
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