Kodak has unveiled a new Service & Support organization within its Graphic Communications Group, aimed at delivering a wider array of services to customers more efficiently.
Dolores Traxler, vp and general manager, GCG Global Services, says: "We plan to provide a full portfolio of offerings in the capture, manage/store, output and workflow processes so that we can better support entire solutions versus just the products that have been purchased. This will ensure customers continue to receive a single point of contact for a wider array of services while optimizing efficiency and ensuring market competitive pricing strategies."
Kodak Service & Support is made up of nearly 3,300 service professionals across all the GCG businesses in more than 120 countries. This workforce provide service and support for more than 100 manufacturers of document scanners, storage devices and solutions, commercial printing equipment, and prepress technologies.
The company has appointed three vice presidents of service to manage service delivery to customers worldwide, including Roger Lines Europe, Asia, Middle East Region.
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