VantagePoint Systems has released an Integrated Request for Quote module for its Accelerate Management Information System.
Utilizing internet technology, the I-RFQ module is said to reduce the time from initial customer inquiry to final quotation considerably, replacing traditional communication methods of phone, fax and web based inquiry forms. The system allows internal sales and customer service
personnel to specify customer requirements on-line. The information is immediately passed to either the designated designer or estimator, dependent upon the specified workflow, and the data is automatically populated to the estimating and CAD modules. This eliminates many of the delays experienced in a conventional request-for-quote workflow, and allows for a rapid, yet controlled response to customer
inquiries, says VantagePoint.
In addition to speeding up the workflow, the new module can assess the efficiency and
productivity of the process. It monitors the progression of the request precisely, recording the time and date it passes through each department, documenting when actions have been
undertaken and by whom. This enables identification of any specific bottlenecks within the inquiry-to-quotation process, each of which can then be addressed and eliminated.
Accelerate software is available either as a fully integrated core business solution, or
on a modular basis, with estimating, pricing and quotation modules said to be already used by many leading packaging converters. The addition of the I-RFQ module further extends its capabilities, "bringing the customer closer to the converter through focused workflow improvements".
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